At Cleveland Best Pest Control (CBPC), we take pride in providing reliable, professional pest control services to our valued customers. We understand that time is important, and we always strive to arrive at the specific time you request. However, real-world challenges—such as travel between appointments, unexpected service complexities, and customer cancellations—sometimes make it difficult to stick precisely to a target time.

Why Are We Making This Change?

Scheduling an appointment should be straightforward, but several factors can affect our technicians’ arrival:

• Extended Service Needs: Some appointments take longer if unexpected pest issues arise.
• Traffic & Travel Time: Distances between stops and local congestion can impact arrival times.
• Schedule Adjustments: Cancellations allow us to move appointments up when possible.

To ensure fairness and flexibility, we are adjusting our communication approach to set clearer expectations.

Introducing Morning & Afternoon Time Windows

Instead of only providing a specific target time, customers will now receive an arrival window based on their selected time slot:

• Morning appointments: 9:00 AM – 12:00 PM
• Afternoon appointments: 1:00 PM – 4:00 PM

If you book online, you will still be able to select your preferred time. However, this update ensures you understand that technicians may arrive before or after the exact requested time.

Why This Update Benefits You

This approach allows us to maintain scheduling flexibility while ensuring customers receive top-tier service without rushed or delayed appointments. It also prevents disruptions caused by unpredictable scheduling factors, helping us serve you efficiently and professionally.

We appreciate your understanding as we implement this adjustment, and we’re committed to keeping you informed every step of the way.

For any questions, feel free to reach out—we’re always here to help!